How to foster a sense of belonging and engagement in your dental office.
Only 21% of employees say they belong and are engaged at work. That leaves 79% who don’t feel a sense of belonging.1 They are experiencing the opposite of inclusion — the sting of exclusion.2 These employees are more likely to join the “quiet quitters” or become part of the “great dental resignation.” These folks are also more likely to speak poorly about your practice in person or on social media.1
According to the American Dental Association Health Policy Institute, 90% of dentists note that recruiting dental hygienists and dental assistants is “extremely challenging.”3 The following are common struggles experienced by front office managers: inability to attract qualified candidates to open positions, high turnover rates, decreased employee satisfaction, increased legal action, and reduced productivity.
If you have faced any of these challenges, it’s time to close the sting of exclusion by transforming your office culture into one of belonging. The following steps can help.